SENIOR ADMINISTRATIVE OFFICER NETWORKS, IT INFRASTRUCTURE MANAGEMENT
East London,
South Africa
East London,
South Africa
Reference Number
Department
Salary Package
RESPONSIBILITIES
Main Responsibilities
- Monitor the opening and closing of ICT support calls.
- Receive incoming ICT support calls.
- Log in the ICT support calls on the Service Desk System.
- Maintain accurate and updated records of incidents, requests and problems.
- Provide first line support.
- Confirm if calls are attended to and closed.
- Conduct ICT asset verification.
- Validate ICT assets against the Departmental asset register.
- Update departmental asset register.
- Receive hardware stock.
- Administer GICTM Procurement.
- Prepare draft procurement strategy.
- Draft specification.
- Present approved specification to Bid Specification Committee.
- Draft procurement memorandum.
- Receive hardware stock, sign delivery notes and invoices from service provider.
- Submit invoice to General Payments.
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REQUIREMENTS
Minimum Qualifications & Skills
- National Senior Certificate.
- National Diploma (NQF level 6) or B.Degree (NQF level 7) in Information Technology/Information Technology Management/Computer Engineering/Public Administration/Public Management or equivalent qualification as recognised by SAQA with 2 years’ experience as ICT technical support and ICT service management.
- Knowledge of human settlements ICT policies and procedures, Information Management, ICT Government policies and procedures and prescripts, Public Service Regularity Framework and performance management.
- Knowledge of SITA Acts and procurement processes.